Please Hold — Terms and Conditions

Your shared business phone
Powered by A. Albert Memories & Media LLC

Effective date: November 11, 2026
Last updated: November 11, 2026

These Terms and Conditions ("Terms") govern your access to and use of Please Hold, the web application available at https://phone.aalbertmemories.com, and its related phone numbers, calling, voicemail, text messaging, chat, and other features (together, the "Service"). The Service is owned and operated by A. Albert Memories and Media LLC, a Michigan limited liability company ("A. Albert Memories & Media," "we," "us," or "our").

By signing in to or using the Service, or by communicating with a phone number operated through the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who These Terms Apply To

• Team Users. Please Hold is a private, invite-only business phone system used by our internal team. Only people we invite and authorize ("Team Users") may sign in. Accounts may not be shared, sold, or transferred.

• Contacts. Customers, clients, vendors, and other people who call, text, or otherwise communicate with us through a Please Hold phone number ("Contacts") are also covered by the sections of these Terms that apply to them, including Section 5 (Text Messaging) and Section 6 (Call Recording and Transcription).

2. What the Service Does

The Service lets our team operate a shared business phone line from a web browser or phone, including:

• Making and receiving calls in the browser or on a phone, with simultaneous ring to multiple team members

• Hold, transfer, and merge (conference) calls

• Voicemail

• A shared contact list

• SMS text messaging (turned off by default and enabled only after consent requirements are met)

• Internal team chat and call notes

• Optional call recording, transcription, and AI-generated call summaries (locked until recording consent settings are configured)

Features may change, be added, or be removed at any time.

3. Emergency Services (911) Are Not Supported

The Service does not support calls to 911 or any other emergency service number, and such calls are blocked. The Service is not a replacement for a traditional telephone or mobile phone service. In an emergency, use a regular landline or mobile phone to call 911. We are not responsible for any inability to reach emergency services through the Service.

4. Accounts and Security

• Team Users must keep their sign-in credentials confidential and are responsible for activity under their accounts.

• Notify us right away at hello@aalbertmemories.com if you suspect unauthorized access.

• We may suspend or remove access to any account at any time, including when a team member leaves or if we suspect misuse.

5. Text Messaging (SMS) Terms

This section describes the business text messaging program operated by A. Albert Memories and Media LLC through Please Hold.

• Program description. We send conversational and informational business text messages to Contacts who have agreed to receive them. Messages may include replies to your questions, appointment and project scheduling, order or service updates, follow-ups on calls or voicemails, and customer service communications related to A. Albert Memories & Media. We do not send messages to anyone who has not opted in.

• How you opt in. We obtain your consent before we text you. You may opt in by texting our business number first, by giving us your mobile number and expressly agreeing to receive texts (for example, verbally during a call, in writing, by email, or through a form on our website that includes this disclosure). Consent to receive texts is not a condition of any purchase.

• Message frequency. Message frequency varies based on your interactions with us.

• Costs. Msg & data rates may apply. Check with your mobile carrier for details about your plan.

• Opting out. You can cancel at any time. Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT) to any message to opt out. You will receive one final confirmation message, and then you will not receive further texts from that number unless you opt in again. We honor all opt-out requests promptly. You can opt back in by replying START.

• Help. Reply HELP for help, or contact us at hello@aalbertmemories.com.

• Carriers. Mobile carriers are not liable for delayed or undelivered messages.

• Your mobile information. We do not sell, rent, or share your mobile phone number or SMS opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except with service providers (such as our messaging provider, Twilio) that help us deliver the messages. See our Privacy Policy at https://phone.aalbertmemories.com/privacy.

• Team User obligations. Team Users may text only Contacts who have given proper consent, must honor opt-outs immediately, and must follow all applicable laws and carrier rules, including the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles and Best Practices, and Twilio's messaging policies.

6. Call Recording, Transcription, and AI Summaries

• Optional and disabled by default. Recording, transcription, and AI summary features are off until we configure consent settings.

• Notice to callers. When recording is enabled, callers will be informed at the start of the call that the call may be recorded (for example, through an automated announcement). By staying on the line after that notice, you consent to the recording. If you do not consent, you may hang up or ask the team member to stop recording.

• Two-party (all-party) consent states. Michigan generally permits recording with the consent of one party to the conversation. However, some states—including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, Washington, and others—require the consent of all parties. Because callers may be located in any state, our practice is to notify every caller when a call is being recorded and to obtain consent from all parties.

• Transcription and AI summaries. Recorded calls may be transcribed and processed by third-party artificial intelligence providers to create summaries and notes for internal business use. AI-generated content may contain errors and should not be relied upon as a verbatim record.

• Team User obligations. Team Users must not record any call without the required notice and consent, and must not use recordings for any unlawful purpose.

7. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited bulk messages, or messages to anyone who has not consented or who has opted out

• Make unlawful robocalls, autodialed or prerecorded calls without required consent, or calls that violate the TCPA, the Telemarketing Sales Rule, the National Do Not Call Registry, or similar state laws

• Spoof caller ID or misrepresent your identity

• Send content that is unlawful, harassing, threatening, defamatory, obscene, hateful, fraudulent, or deceptive, or that involves sex, hate, alcohol, firearms, tobacco, cannabis, or other content restricted by carriers ("SHAFT" content)

• Collect sensitive personal information without authorization or violate anyone's privacy rights

• Interfere with, hack, reverse engineer, or overload the Service or the networks of our providers

• Violate the acceptable use policies of our service providers, including Twilio

We may suspend or terminate access, block messages or calls, and cooperate with law enforcement or carriers if we believe these rules have been violated.

8. Third-Party Services

The Service relies on third-party providers, including Twilio (voice and SMS), Lovable Cloud and Supabase (hosting, database, and authentication), and artificial intelligence providers (transcription and summarization). Your use of the Service may also be subject to those providers' terms. We are not responsible for outages, errors, or acts of third-party providers or telecommunications carriers.

9. Privacy

Our collection and use of personal information is described in our Privacy Policy at https://phone.aalbertmemories.com/privacy, which is part of these Terms.

10. Intellectual Property

The Service, including its software, design, name "Please Hold," and branding, is owned by A. Albert Memories and Media LLC or its licensors. We grant Team Users a limited, revocable, non-transferable right to use the Service for our internal business purposes only. Content you submit (such as notes, messages, and contacts) remains subject to our business records policies and may be used by us to operate the Service.

11. Age Requirement

The Service is intended for business use. Team Users must be at least 18 years old. The Service is not directed to children, and we do not knowingly text or collect personal information from children under 13. Contacts must be at least 18, or have permission from a parent or guardian, to opt in to text messages.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that calls, messages, voicemails, recordings, transcriptions, or summaries will be delivered, accurate, uninterrupted, secure, or error-free. Call quality depends on your internet connection, device, and carrier networks.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, A. ALBERT MEMORIES AND MEDIA LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, INCLUDING ANY INABILITY TO REACH EMERGENCY SERVICES OR ANY MISSED OR UNDELIVERED CALL OR MESSAGE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100). Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless A. Albert Memories and Media LLC from any claims, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of the Service or your violation of these Terms or any law.

15. Termination

We may suspend or end access to the Service at any time, with or without notice. Sections that by their nature should survive (including Sections 3, 12, 13, 14, and 16) will survive termination.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan and applicable U.S. federal law, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Service will be brought exclusively in the state or federal courts located in Oakland County, Michigan, and you consent to their jurisdiction.

17. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the "Last updated" date above and, for material changes, provide notice through the Service or another reasonable method. Continued use of the Service after changes take effect means you accept the updated Terms.

18. General

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any provision is not a waiver. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service.

19. Contact Us

A. Albert Memories and Media LLC
40000 Grand River Ave
Novi, MI 48375, USA
Email: hello@aalbertmemories.com
Website: https://phone.aalbertmemories.com

For text messaging help, reply HELP to any message. To stop texts, reply STOP.