Please Hold — Privacy Policy

Your shared business phone
Powered by A. Albert Memories & Media LLC

Effective date: November 11, 2026
Last updated: November 11, 2026

This Privacy Policy explains how A. Albert Memories and Media LLC, a Michigan limited liability company ("we," "us," or "our"), collects, uses, shares, and protects personal information through Please Hold, our shared business phone application at https://phone.aalbertmemories.com, and the phone numbers, calling, voicemail, text messaging, and chat features it provides (the "Service").

This policy applies to our invited team members ("Team Users") and to customers, clients, vendors, and others who call, text, or communicate with us through a Please Hold number ("Contacts").

1. Information We Collect

Information from Team Users

• Name, email address, and sign-in/authentication information

• Role and permission settings

• Device, browser, IP address, and usage logs needed to run and secure the Service

Information from Contacts and communications

• Phone numbers, names, and any contact details you or our team save to the shared contact list

• Call details: caller ID, numbers dialed, date, time, duration, and call status (for example, answered, missed, transferred)

• Voicemails you leave for us

• Text messages you send and receive with us, along with your text messaging opt-in and opt-out status, and the date, time, and method of your consent

• Call notes written by our team about calls or conversations

• If enabled and with notice/consent: call recordings, transcripts, and AI-generated call summaries

Internal team chat messages between Team Users.

We do not knowingly collect sensitive information such as Social Security numbers or payment card numbers through the Service, and we ask that you not share them by text or voicemail.

2. How We Use Information

We use information to:

• Connect, route, hold, transfer, and merge calls, and deliver voicemail

• Send and receive text messages you have agreed to receive, and respond to your requests

• Record and honor your text messaging consent and opt-out choices

• Keep business records, call notes, and contact history so our team can serve you

• Create transcripts and summaries of recorded calls (only when enabled and with consent)

• Secure the Service, prevent fraud, spam, and abuse, and troubleshoot problems

• Comply with law, carrier requirements, and legal requests

We do not use your information to train our own AI models, and we do not sell personal information.

3. Text Messaging (SMS) Privacy

• Consent first. We text only Contacts who have given us consent, for example by texting us first or by providing their number and agreeing to receive texts.

• What we send. Conversational and informational business messages such as replies to inquiries, scheduling, service updates, and customer support. Message frequency varies. Msg & data rates may apply.

• Opt out anytime. Reply STOP to opt out; reply HELP for help or email hello@aalbertmemories.com. We honor opt-outs promptly and keep a record of them so you are not texted again unless you opt back in.

• No sharing for marketing. We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is our service providers (such as Twilio) that process messages solely to deliver them on our behalf and are not permitted to use the information for their own marketing.

4. Call Recording and Transcription

Call recording, transcription, and AI summary features are turned off by default and remain locked until consent settings are configured. When recording is enabled:

• Callers are told at the start of the call that the call may be recorded.

• Michigan generally allows recording with one party's consent, but some states (such as California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington) require all parties to consent. Because callers may be anywhere, we notify every caller and treat continuing the call after notice as consent. You may decline by hanging up or asking us to stop recording.

• Recordings may be sent to a third-party AI provider to produce a transcript and summary for our internal business use only.

5. How We Share Information

We share personal information only as needed to run the Service:

• Service providers (processors) that act on our behalf under contractual confidentiality and data-protection obligations:

• Twilio Inc. — voice calling, phone numbers, voicemail, SMS delivery, and call recording infrastructure

• Lovable Cloud and Supabase — application hosting, database storage, and user authentication

• Lovable visitor analytics — on the published site, Lovable records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, and which buttons and links are clicked. This is recorded for every visitor. It uses no cookies, stores nothing on your device, does not keep IP addresses, and does not identify visitors. Detailed data is kept for 90 days and daily summaries for one year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it.

• AI transcription and summarization providers — converting recorded calls to text and generating summaries (only when recording is enabled). We use providers' business/API offerings that do not use our data to train their public models where such options are available.

• Legal and safety. When required by law, subpoena, or court order, or to protect the rights, safety, and property of us, our users, or others.

• Business transfers. In connection with a merger, sale, or reorganization of our business, subject to this Policy's protections. SMS opt-in data will not be transferred for marketing purposes.

We do not sell personal information or share it for cross-context behavioral advertising.

6. Data Retention

We keep information only as long as reasonably needed for the purposes in this Policy, including:

• Call logs, text message history, contacts, and call notes: for as long as the business relationship lasts and as needed for business records, typically up to 3 years after last activity

• Voicemails, call recordings, and transcripts: typically up to 12 months, unless needed longer for a specific business, legal, or dispute purpose

• SMS consent and opt-out records: for as long as needed to prove consent and honor opt-outs, typically at least 4 years

• Team User account data: while the account is active and for a reasonable period afterward

We may keep information longer if required by law. When information is no longer needed, we delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards, including invite-only access, authenticated sign-in, encrypted connections (HTTPS/TLS), role-based permissions, and access controls provided by our hosting and communications providers. No system is completely secure, and we cannot guarantee absolute security. If we learn of a data breach affecting your personal information, we will notify you as required by law.

8. Your Rights and Choices

• Text messages: Reply STOP to opt out at any time; reply START to opt back in.

• Recording: You may decline to be recorded by hanging up or asking us to stop recording.

• Access, correction, and deletion: You may ask to see, correct, or delete personal information we hold about you by emailing hello@aalbertmemories.com. We will respond within a reasonable time and as required by law. We may need to verify your identity and may keep certain information where required by law (for example, records of an opt-out).

• State privacy rights: Depending on where you live (for example, California, Colorado, Virginia, and other states with consumer privacy laws), you may have additional rights. We will honor applicable rights requests and will not discriminate against you for exercising them.

9. Children's Privacy

The Service is a business tool and is not directed to children. Team Users must be 18 or older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Emergency Services

The Service does not support 911 or other emergency calls, and such calls are blocked. Do not rely on the Service in an emergency.

11. Where Information Is Processed

We are based in the United States, and our providers may process information in the United States and other countries. By using the Service, you understand your information may be transferred to and processed in the United States.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will change the "Last updated" date above and, for material changes, give notice through the Service or other reasonable means. We will not use previously collected SMS opt-in data in a materially different way without your consent.

13. Contact Us

A. Albert Memories and Media LLC
40000 Grand River Ave
Novi, MI 48375, USA
Email: hello@aalbertmemories.com
Website: https://phone.aalbertmemories.com

Terms and Conditions: https://phone.aalbertmemories.com/terms